A tech-support for a web host, http://www.hostmatix.com, had the following e-mail-conversation with a client:
Client's e-mail to Tech. department - # 1
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Hello my name is John Smith. I have a domain name basic package with you. My domain name is mydomain.com
I had a web designer who was designing my journal using ftp and now I'm the one designing it, however I'm not quite familiar with it or Microsoft front page however, I'm familiar with html coding and
I would like to do my pages working in a file editor section of the page.
Now I'm not sure how to create a new file, edit the html area of the file, or rename files, so I can archive them.
However I have a good idea how to archive accept I would need to rename the file so the current opening page of my journal that is under my domain name, would have to be renamed and archived.
And the new page I would have that will be permanent would by under my domain name as the file name.
What I need is to be able to create new files, editing the html area of the file, (code the page manually in advanced edit) then I need to be able to create a director where the file should exist
and link the files from there.
I need to able to rename my current first page of my site that is under mydomain.com (my domain name) and make the new page I create under my domain name.
I spent three hours inside the control panel of my site and all I saw was create a new directory and upload files from your computer. I did not see anything that allows you to create a blank file and code it manually and I need to be able to do that. I know that many other places have that feature of advanced edit (html area of the files (documents) that is what I need and have to have in order to do my pages now. If someone can assist me with finding out where this feature is in the control panel and how to go about creating directories and all that would be great.
Please contact me as soon as possible with any technical support you can give. I would gladly appreciate it
Thank you - John Smith
The Tech. Department wrote him back:
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Dear John Smith,
Hello and greetings. Thank you for your e-mail.
AS per your questions, we do not provide any html editor at our control panel. However I can recommend you to download a HTML editor from http://www.download.com.
Simply search for "Macromedia Dreamweaver ". Then download and install it on your hard drive. It has got all the documents with itself to let you know how you can create a html file, modify it, and
etc.
Also, if you are interested, you can provide us with the pages/changes that you want to make on your web site, and we will be much happier to modify/change them for you.
Please advice.
James Doe
Tech. Department
Hostmatix.com
Client's e-mail to Tech. department - # 2
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Thank you for you quick response.
There are a few more questions.
When I download the html editor, how will I be able to put the pages that I have created and edited into the control panel at my site (mydomain.com)?
So are you saying I would create and edit a page with the software you told me to download, but how would I get the page from there to the inside of my control panel.
I will most likely will be asking for more of your help over the next two weeks. Thank you very much for you replies and if you can answer my question regarding moving the file from the software you recommend to my control panel, I would be grateful.
Thanks again!
I look forward to your response
The Tech. Department wrote him back:
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You do not need have to save your files into your control panel. Once you created the html files with "Dreamweaver" then you need to have a FTP client (File Transfer Protocol).
FTP (File Transfer Protocol) is a means by which you may transfer files from one computer to another. When you have an account with us, the two computers involved are your desktop and your
Hostmatix.com web server.
In order to make use of your web hosting account with us you need to move your Web site files from your desktop to your Hostmatix.com web server so that your site will be displayed live on the Internet. This process is called "uploading" files. At some time, you might also want to retrieve Web site files from your account with us and put them on your desktop computer to retain a back up copy of your site, for example. This process is called "downloading" your files.
FTP is also referred to as a software program, as you will need to obtain an FTP client and install it on your desktop to upload and download files to your Hostmatix.com hosted Web site
account.
You can download a FTP client called "WS FTP Pro" from http://www.download.com
Once you installed WS FTP client, you will be asked to input the following information:
Hostname/IP : mydomain.com
username : jsmith
password : passw
Then simply you have to do some drags and drops, and your site is up and running :-)
I would highly recommend you to first download "Macromedia Dreamweaver" and read the documents which really helps you to learn these stuffs.
Yours,
James Doe
Tech. Department
Hostmatix.com
Client's e-mail to Tech. department - # 3
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I'm having a lot of problems with most of the software I downloaded for the html editor I needed. I'm pressing for time to publish my next issue, I need the html editor as soon as possible and you don't provide that. I have no choice put to cancel my package with you, because I can not operate your control panel or html editor at your site and I need that. I don't have any more time to waist and I'm sorry for leaving so early in my package, but your control panel is much to advanced me, very difficult to work and does not have the main thing that I need to create my next issue.
Thank you for your help, but I can not operate my, manage my issues, or create them with your package or control panel.
If someone could contact me in regards to cancelling my package and keeping the domain name, I would be grateful.
The client had his account cancelled.
This is a good example on how difficult the Internet, and websites, can be in the beginning. It is also important to listen and learn from those more experienced.